Client Operations Associate II - West Coast

Posted 13 days agoViewed

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💎 Seniority level: Middle, 4+ years

📍 Location: US, PST

💸 Salary: 75000.0 - 85000.0 USD per year

🔍 Industry: Fintech

🏢 Company: River👥 51-100💰 Series B 9 months agoAutomotive Electric Vehicle Manufacturing

🗣️ Languages: English

⏳ Experience: 4+ years

🪄 Skills: SQLData AnalysisREST APICustomer serviceAccount ManagementClient relationship managementData entryRisk ManagementCRMFinancial analysisCustomer Success

Requirements:

4+ years of experience in client operations, customer success, or a related field, preferably in fintech, financial services, or a fast-paced startup environment.
Excellent analytical and critical thinking abilities, with a data-driven approach to decision-making.
Great communication skills, both written and verbal, conversationalist, ability to explain things simply
Highly adaptable, excellent time management and able to prioritize daily tasks

Responsibilities:

Case manage client questions and feedback regarding our products and services
Support client base through the onboarding process, ensuring a seamless experience
Analyze client activity and inquiries to identify trends, proactively addressing common challenges and opportunities
Provide exceptional service to our clients and identify opportunities to go above and beyond
Collaborate with Relationship Management, Financial Operations, Risk Management, Engineering, and Institutional teams to support business needs
Identify and implement opportunities to use automation to scale processes and improve the client experience
Be the voice of the client and provide input to product specifications based on client feedback

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