Supervisor, Commercial Cargo Claims

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Requirements:

• Must have 2 years commercial cargo experience and 1 year commercial cargo supervisor experience
• Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing and speaking
• Must be able to speak in a professional manner by telephone
• Must be able to attain and maintain the required licenses issued by the insurance departments of various states
• Must be able to handle heavy call volume in a fast-paced work environment, resolve complex business problems and handle complicated customer issues
• Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills
• Must be able to multi-task
• Must be able to learn and apply large amounts of technical and procedural information

Responsibilities:

• Provide daily support and supervision to a team of Cargo Adjusters.
• CONDUCTS and/or REVIEWS associate performance appraisals. INITIATES or APPROVES salary adjustments, performance ratings, and other personnel changes. COUNSELS associates and TAKES disciplinary action or TERMINATES the employment of associates as appropriate.
• Ensure the claim team follows State and Federal regulations associated with the handling of Cargo Claims
• Assist claim personnel in the coverage investigation, damages analysis, and settlement negotiations of Cargo Claims.
• ADHERES to the GEICO Code of Conduct, company policies and operating principles.
• MEETS attendance standard at business location to perform necessary job functions and to facilitate interaction with subordinates and management.