Technical Program Manager, Implementations

Posted 15 days agoViewed

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💎 Seniority level: Manager, 3+ years

📍 Location: Argentina

🔍 Industry: Healthcare

🏢 Company: teladochealth_is_hiring

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Project ManagementAgileCloud ComputingProject CoordinationCommunication SkillsAnalytical SkillsRESTful APIsBudgetingRisk ManagementStakeholder managementTechnical supportFinancial analysisCustomer SuccessSaaS

Requirements:

3+ years of project management experience, leading enterprise-level customer-facing programs and projects.
Understand device manufacturing processes and oversee shipping, delivery timelines, and logistics for customer-purchased hardware
Understanding of analytics, budget considerations and ability to identify upsell opportunities with existing implementation projects
Demonstrated knowledge of industry-recognized project management methodologies
Demonstrated understanding of implementation project governance expectations (scope management, tollgate, and risk & change management processes)
Proficiency with Microsoft 365 (i.e. email), Web browsers, Wi-Fi, Networks, mobile and cloud apps
Ability to interact with internal and external stakeholders at all levels (including Executive Level/C-Suite) and able to lead high-level technical discussions to influence decisions or come to resolution
Ability to understand clinical workflows and use cases to optimize the technical implementation process

Responsibilities:

Lead and coordinate projects to ensure timely, successful completion in alignment with organizational goals, policies, and contracts.
Full understanding of how to implement and manage Teladoc products and services, while creating and using project plan templates for assigned projects, which include clear milestones and assignment of project task responsibilities
Manage project scope, customer priorities, and expectations to ensure customer satisfaction.
Proactively identify, mitigate, and escalate project risks and issues as needed.
Provide leadership, direction and effective communication across customers, project teams, and stakeholders.
Use governance tools (scope documents, status reports, risk/change logs, etc.) to effectively manage projects and track revenue forecasts.
Participate in pre-sale process for medium or large size projects
Ensure complete project closure (and hand-off) including customer acknowledgement, equipment reconciliation, and transition to Support
Contribute to team performance by providing feedback and acting as an effective team leader.
Train physicians and other clinicians

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