Fraud Risk Analyst

Posted 12 days agoViewed

💎 Seniority level: Junior, 2-3 years

📍 Location: Australia

🔍 Industry: Financial Services

🗣️ Languages: English

⏳ Experience: 2-3 years

🪄 Skills: CybersecuritySalesforceSAS EGCustomer serviceRisk ManagementStakeholder managementFinancial analysisConfluence

2-3 years of experience in fraud alert management or working in cybercrime and scam investigations
Proven ability to conduct thorough investigations, make logical conclusions, and articulate findings clearly
Experience using Salesforce, Confluence, and working with SAS platforms would be an advantage, preferably within the financial sector
Ability to prioritize tasks effectively, balancing business objectives and operational efficiency

Assess fraud alerts generated by the OFX fraud monitoring system and review customer activity versus customer profile
Investigate and identify suspicious accounts and escalate to the Financial Crimes team for further review when necessary
Provide timely support to both internal and external stakeholders, ensuring customer satisfaction and maintaining professional relationships