Sr. Support Engineer

Posted 14 days agoViewed

📍 Location: US

🏢 Company: Crogl👥 11-50💰 $25,000,000 Series A 27 days agoComputer Network Security Software

🗣️ Languages: English

🪄 Skills: AWSPostgreSQLPythonCloud ComputingCybersecurityData AnalysisMachine LearningData engineeringData scienceRESTful APIsTroubleshootingTechnical supportCustomer support

Requirements:

Experience with databases, datalakes and log tools (Postgres, Databricks, Splunk)
Experience with compound AI components (LLM’s, Vector DBs)
Proficiency in Python and familiarity with cloud services (AWS, Azure, GCP)
Strong troubleshooting skills for integrations, security and data systems

Responsibilities:

Primary technical support contact for Crogl customers
Diagnose and resolve issues with data platforms, security tools, and cloud systems
Collaborate with engineering to address escalations and improve product quality
Create and maintain knowledge base articles and technical documentation
Identify trends in issues and recommend solutions to enhance performance

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