Support Engineer (QA Experienced)

Posted 16 days agoViewed

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💎 Seniority level: Middle, 3+ years

📍 Location: Mexico

🔍 Industry: Software Development

🏢 Company: DaCodes

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: SQLQAJiraAPI testingManual testingRegression testingCommunication SkillsCI/CDCustomer serviceAgile methodologiesTroubleshootingQuality AssuranceTechnical supportScriptingDebuggingCustomer support

Requirements:

3+ years of experience in a technical support or QA role.
Strong knowledge of QA methodologies, test planning, and debugging techniques.
Hands-on experience with manual and automated testing.
Proficiency in troubleshooting software, databases, APIs, and network-related issues.
Experience with ticketing systems (e.g. Jira).
Knowledge of scripting or automation tools is a plus.
Strong communication skills and the ability to work in a fast-paced, customer-focused environment.
Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).

Responsibilities:

Provide technical support to customers by diagnosing and resolving software, application, and system issues.
Investigate bugs, errors, and system failures, and work with the development team to implement fixes.
Assist in QA testing, including functional, regression, and performance testing to ensure product stability.
Develop and maintain technical documentation, including troubleshooting guides and FAQs.
Monitor and analyze system performance to proactively identify potential issues.
Collaborate with cross-functional teams to improve product reliability and customer experience.
Ensure compliance with best practices in QA, support, and security protocols.

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