Catalog Specialist (e-Commerce)

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Requirements:

• Minimum of 3 years of experience in e-commerce catalog management (Amazon required)
• Proven track record of resolving account health issues, listing issues, and performance notifications quickly and effectively
• Experience in Shopify and Walmart Seller Center highly preferred
• Strong understanding of e-commerce platforms' best practices, including listing optimization
• Familiarity with Amazon promotions (Lightning Deals, Prime Day, Vine, etc.) and data analysis tools.
• Comfortable with using Slack, Loom, and other communication tools for reporting and status updates.
• Advanced proficiency in Excel or similar data analysis tools; ability to work with sales data and extract insights to drive decisions.

Responsibilities:

• Resolve all account health issues within 48 hours.
• Resolve all listing issues within 48 hours.
• Monitor and resolve all performance notifications within 48 hours.
• Provide regular marketplace operations status updates via Slack and Loom.
• Stay up-to-date on Amazon changes and features through Amazon announcements, e-commerce trainings, newsletters, and YouTube videos.
• Proactively strategize listing actions to maximize sessions, click-through rates (CTR), conversion rates (CVR), average order value (AOV), and gross merchandise value (GMV).
• Proactively strategize account actions to maximize efficiency and sales.
• Monitor and strategically plan Amazon promotions, including Lightning Deals (LDs), 7-Day Deals, Prime Day, tailored promotions, Vine, coupons, PEDs, and other promotions.
• Work with the data department to understand Amazon sales data, resolve red flag ASINs, and manage experiments.
• Create and maintain Amazon, Shopify, and Walmart listings, including pricing, creative assets, video, copy, and inventory.
• Develop detailed system documentation for marketplace operations with the help of the Systems Champion.