Sr. Technical Support & Analytics Engineer

Posted 17 days agoViewed

📍 Location: US

🔍 Industry: Security

🏢 Company: Crogl👥 11-50💰 $25,000,000 Series A 29 days agoComputer Network Security Software

🗣️ Languages: English

🪄 Skills: AWSPostgreSQLPythonSQLCloud ComputingCybersecurityData AnalysisMachine LearningREST APICommunication SkillsAnalytical SkillsTroubleshootingData modelingCustomer support

Requirements:

Experience with databases, datalakes and log tools (Postgres, Databricks, Splunk)
Experience with compound AI components (LLMs, Vector DBs, containers)
Deep understanding of security operations use cases and workflows
Proficiency in Python and familiarity with cloud services (AWS, Azure, GCP)
Strong communication skills to translate complex technical concepts to both technical and non-technical audiences

Responsibilities:

Serve as primary technical support contact for Crogl customers, diagnosing and resolving issues with deployments
Create and maintain knowledge base articles and technical documentation
Develop and implement security operations use cases for customers, delivering compelling demonstrations of Crogl's capabilities
Develop prototypes and extensions based on threat advisories, best practices or customer driven use cases
Collaborate with engineering to address escalations, create new features and extend use cases

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