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Account Manager

Posted 1 day agoViewed

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📍 Location: Egypt, EST

🏢 Company: ProjectGrowth

🗣️ Languages: English

🪄 Skills: Communication SkillsCustomer serviceRESTful APIsPresentation skillsRelationship buildingAccount ManagementNegotiation skillsRecruitmentClient relationship managementSales experienceMarketingLead GenerationDigital MarketingCRMEnglish communication

Requirements:
  • Proven experience in account management, preferably in the staffing or digital marketing industry.
  • Excellent communication and interpersonal skills to build and maintain client relationships.
  • Negotiation skills and the ability to close deals effectively.
  • Detail-oriented with strong organizational and time management abilities.
Responsibilities:
  • Onboard new clients, setting expectations, reviewing the discussed scope from sales calls, establishing authority, guiding and outlining the project timeline.
  • Serve as the main point of contact for clients after they sign on and pay deposits, ensuring clear and consistent communication.
  • Review and present candidates to clients, highlighting their expertise and suitability for the client’s needs.
  • Receive feedback from clients on candidates and relay it to the recruiters to refine the selection process.
  • Communicate with clients through email, Slack, text, and phone calls, and video calls, ensuring their needs are met promptly and efficiently.
  • Regularly check in with clients who have become unresponsive, re-engaging them and addressing any concerns.
  • Facilitate the closing of deals by guiding clients through the final stages of the hiring process and ensuring satisfaction with candidate selections.
  • Lead calls with clients, showcasing expertise, authority, and a fun, engaging personality to build strong rapport and trust.
  • Attend client interview sessions, gather feedback, and provide insights to help clients make informed decisions.
  • Address client questions and escalate issues to the appropriate departments when necessary.
  • Demonstrate extreme ownership over your deals, ensuring smooth transitions and handoffs to stand-in account managers during your absence.
  • Focus on achieving key performance indicators, particularly in getting Master Service Agreements (MSAs) signed.
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