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Manager, Engineering Operations

Posted about 21 hours agoViewed

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πŸ’Ž Seniority level: Manager

πŸ“ Location: United States, Canada

πŸ’Έ Salary: 137430.0 - 152700.0 USD per year

πŸ” Industry: Software Development

🏒 Company: Tucows Inc.

πŸ—£οΈ Languages: English

πŸͺ„ Skills: LeadershipProject ManagementSoftware DevelopmentCloud ComputingData AnalysisPeople ManagementSoftware ArchitectureCross-functional Team LeadershipOperations ManagementCommunication SkillsProblem SolvingDevOpsTroubleshootingTeam management

Requirements:
  • Proven experience as an Operations and/or Engineering Manager.
  • Familiarity with IT Service Management (ITSM) principles and best practices.
  • Demonstrated ability to manage escalations, prioritize issues, and coordinate cross-functional problem-solving efforts.
  • Excellent leadership, communication, and interpersonal skills.
  • Experience with monitoring tools, automation frameworks, and service reliability strategies.
Responsibilities:
  • Oversee and improve engineering support workflows, ensuring efficiency and effectiveness in handling technical escalations and platform reliability.
  • Lead and mentor a diverse engineering team, providing guidance and career development opportunities across all levels of experience.
  • Act as the first line of engineering support, collaborating closely with incident response teams and specialized engineering groups to resolve platform issues.
  • Drive root cause analysis and resolution by identifying recurring issues, leading problem management efforts, and coordinating long-term fixes.
  • Partner with engineering teams to implement bug fixes and improvements, ensuring platform stability and operational efficiency.
  • Develop and enhance internal tools to improve operational workflows, incident response, and knowledge management, leveraging AI and automation where applicable.
  • Monitor key operational metrics, identify trends, and implement process optimizations to enhance team performance and service delivery.
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