ServiceNow ITSM Consultant

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Requirements:

• 5+ years of hands-on ServiceNow ITSM implementation experience.
• Strong expertise in ServiceNow configuration, workflows, and scripting.
• Familiarity with ITIL best practices.
• Experience in migrating customized instances to Out-of-the-Box (OOB) setups.
• Strong communication skills to interact with technical and non-technical stakeholders.
• Experience with Nuvolo FSM or similar field service/asset management solutions

Responsibilities:

• Assess current ITSM configurations and identify customizations that need to be removed to transition to OOB ITSM.
• Configure and optimize ServiceNow Incident, Problem, Change, Request, and Knowledge Management modules.
• Collaborate with stakeholders to align ITSM processes with ServiceNow best practices.
• Assist with data migration, UAT, and training to ensure a smooth transition.
• Provide technical guidance on minimizing customizations while meeting business needs.
• Support ServiceNow upgrades, testing, and enhancements post-migration.
• Develop documentation and user guides to facilitate knowledge transfer.
• Work with Nuvolo FSM to support asset and facilities management workflows integrated with ITSM.
• Assist in the implementation of Nuvolo FSM, ensuring alignment with ITSM and enterprise asset management best practices.