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Head of HR Operations
Posted 3 days agoViewed
🔍 Industry: Engineering Services, Nuclear and Capital
🏢 Company: careers
Requirements:
- Business acumen with solution driven mindset
- Strong intellectual capability inc. highly developed analytical skills
- Robust independent thinking
- Ability to gain credibility through demonstrating sound judgement and decision making
- Ability to build strong working relationships/networks with all stakeholders and maintain a high degree of integrity
- A significant depth and breadth of generalist HR experience (inc. front line operational experience)
- Experience of off-shored HR Shared Services
- The ability to identify and manage risk
- The capability to plan resources and manage conflicting demands and deadlines
- Flexibility to manage a diverse range of activities across with short, medium and long term deadlines
- Ability to focus on managing more complex cases
- Proven success in engaging and developing relationships with a wide range of key stakeholders
- Resilience to work through issues to conclusion
- Strong persuasion and influencing skills
- Ability to manage a diverse and remote team
- Good interpersonal skills inc. the ability to listen
- Understanding of the benefits that IT systems can bring to the efficiency of the HR function
Responsibilities:
- Provide subject matter expertise and oversight of Employee Relations activities
- Manage the HR shared service and payroll vendor
- Responsibility for the service and standards provided by an off-shored HR Centre in Bangalore
- Maintaining a customer service culture in Asia and India
- Lead the development, implementation and continual improvement all HR Shared Service Centre responsibilities, processes and systems
- Analyse HRSS process metrics to measure performance and benchmark services
- Ensure robust controls for all employee data held
- Act as an approved signatory responsible for Asia payroll
- Manage the relationship interfaces with business, HRBPs, HR delivery streams, legal teams and Centres of Expertise
- Manage and develop the HR People Operations teams
- Ensure the continual review and development of the knowledge base
- Prioritise overall team workload and plan resource utilisation (short, medium, long term)
- Deal with escalated issues from customers/ stakeholders
- Ensure an effective coaching and training service on case issues is provided for customers
- Compliance and governance
- Guide the delivery of complex, multi-faceted projects
- Work with colleagues across the Group to review, improve and develop HR Systems
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