License Compliance Specialist

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Requirements:

• Bachelor's degree and a minimum of 2 years of related experience in Customer Service Environment/ Customer Administration/Help Desk; or an equivalent combination of education and work experience
• Very good knowledge of MS Office (especially of Excel), Google Suite, Lotus Notes
• Strong analytical abilities, excellent interpersonal and communication skills, a high degree of attention to detail
• Negotiation skills and understanding of sales processes will be of advantage
• Time management and organizational skills
• Very good command of English both written and spoken

Responsibilities:

• Conduct and analyze software usage audits on customers with single or dual databases and post results to the UCA customer record
• Manage UCA mailbox and UCA database Customer records. This includes reviewing customer files, confirming license count and type and updating customer records
• Communicate with other departments and customers regarding customer data changes to ensure accuracy
• Manage mailings to customers. This includes setting the appropriate flags for the different stages of statuses, ensuring contact name and email address fields are populated, manually sending Multi-National customers assessment requests and manually updating customer records
• Initiate post audit selling and negotiations
• Create and prepare management and metrics reports upon request
• Manage and participate in projects
• Update process documentation and work instructions
• Other duties as assigned