Patient Care Services Representative

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Requirements:

• Experience working in a medical-related job.
• Excellent English communication and writing skills.
• English proficiency must be at C1 or C2
• Strong customer service experience.
• Hands-on experience in Excel/Google Sheets, Word/Google Docs, and other computer basics.
• Comfortable making calls with patients.
• Attention to detail and a good sense of judgment.

Responsibilities:

• Serve as a facilitator between the patient and the company, ensuring a seamless experience.
• Answering questions about Willow’s, offering accurate information about our products and services
• Delivering information about Willow’s offerings.
• Ensuring patient satisfaction and maintaining professional patient support.
• Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible.
• Keep records of patient interactions, process patient accounts, and file documents.
• Take the extra mile to engage with patients.
• Stay updated with Willow’s products, policies, and services to provide informed support.