Customer Success Specialist (night shifts)

Posted 28 days agoViewed

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💎 Seniority level: Junior, 2 years

📍 Location: Ukraine

🔍 Industry: IT

🏢 Company: OBRIO👥 101-250

🗣️ Languages: English

⏳ Experience: 2 years

🪄 Skills: Data AnalysisCommunication SkillsProblem SolvingTime ManagementWritten communicationCritical thinkingAccount ManagementEmpathyActive listeningClient relationship managementCRMCustomer supportCustomer SuccessEnglish communication

Requirements:

At least 2 years on Customer Support Agent, Account Manager, Customer Success, Premium (VIP) support positions
Proficient in English (B2+ level, both written and oral)
Experience in CRM and Zendesk platforms
Customer data analysis skills
Empathy towards customer needs and concerns
Strong communication skills, both written and verbal
Critical thinking to address complex customer issues
Effective time-management skills to handle multiple tasks

Responsibilities:

Enhance trust and loyalty among premium users by providing exclusive and recognized support
Strengthen the emotional connection between the brand and customers through stimulating interaction and loyalty within the premium segment
Provide both reactive and proactive assistance, ensuring personalized communication with premium clients
Increase customer lifetime value by contributing to higher retention rates
Play an active role in product and supply processes improvement based on feedback from premium clients

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