Patient & Family Coordinator

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Requirements:

• Experience in a customer service role, preferably where scheduling was part of the role.
• Experience in a patient-facing or provider-facing role with a proven ability to build relationships in a virtual setting.
• Excellent communication skills and strong attention to detail.
• Ability to complete tasks quickly and follow established workflows accurately and efficiently.
• Ability to adapt to a quickly-changing environment.
• Problem-solver with a proactive approach to identifying both root causes and potential solutions.
• Comfortable navigating multiple technology systems and tools at one time.

Responsibilities:

• Coordinating Patient Care: Working with patients and families to create their initial treatment schedules and adjust appointments as needed, using creative problem-solving to accommodate busy schedules.
• Patient and Family Support: Promptly, kindly, and thoroughly responding to inbound calls and emails to address patient and family questions or concerns.
• Supporting the Care Team: Managing administrative tasks to support the care team in providing high-quality care, including rescheduling, medical record requests, patient transitions, and other coordination activities.
• Delivering Outstanding Service: Building strong, supportive relationships with patients, families, and the care team to ensure a smooth and positive experience at every interaction.