Tech Support Engineer – Bilingual English/Portuguese – Brasil/ São Paulo (Remote)

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Requirements:

• Fluency and ability to explain technical concepts in English and Portuguese
• Outstanding written and verbal communication skills
• Strong analytical and technical skills
• Working knowledge of networking, Linux/Unix, macOS, Windows administration, patch deployment and system configuration
• Previous experience in customer support or network security
• Bachelor’s degree in a technical field (or equivalent experience)

Responsibilities:

• Analyze and address customer technical inquiries
• Analyzing vulnerability scan results, system audits, and log events
• Recreating customer software issues in a lab environment
• Ensure customer feedback is properly channeled into Product Management and Research & Development
• Maintaining in-depth knowledge of Tenable products and information security best-practices
• Create and publish solution knowledge for re-use by customers and Tenable employees