Telegram Moderator

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Requirements:

• 1+ year of experience moderating online communities, preferably in blockchain, crypto, or AI spaces.
• Strong understanding of Telegram platform features and community management best practices.
• Excellent communication skills with the ability to remain professional and composed under pressure.
• Passion for blockchain, AI, and decentralized technologies.
• Ability to work independently and collaborate effectively with a remote team.
• Availability to cover designated time shifts to ensure 24/7 support for the GenLayer community.

Responsibilities:

• Monitor and moderate the Telegram community to ensure a positive and productive environment.
• Respond promptly to community questions, directing users to relevant resources and escalating complex issues to the Community Manager.
• Enforce community guidelines, addressing spam, inappropriate behavior, and misinformation.
• Facilitate discussions, engage with community members, and encourage participation in GenLayer initiatives.
• Collect feedback and provide insights on common user concerns and trends within the community.
• Support in organizing and moderating AMAs, community challenges, and Telegram-exclusive events.
• Collaborate with the Community Manager to develop FAQs and pinned messages to improve self-service support.
• Coordinate with other team members to ensure smooth, 24/7 coverage across time zones.