Customer Support Representative

Posted 27 days agoViewed

View full description

📍 Location: United States, EST, NOT STATED

💸 Salary: 42000.0 - 52000.0 USD per year

🔍 Industry: Financial Technology

🗣️ Languages: English

🪄 Skills: Communication SkillsCustomer support

Requirements:

Experience providing customer support via phone, email, and chat
Flawless written English
Experience in Tech or Financial Services
Ability to troubleshoot complex problems

Responsibilities:

Provide customer support via calls and in-app chat
Spot patterns in customer feedback for process improvements
Investigate complex issues and assist with escalations
Work with financial crime team to identify trends

Apply

Related Jobs

Apply

🔥 Customer Support Representative - U.S.

Posted about 23 hours ago

📍 United States

🧭 Full-Time

💸 19.0 - 21.0 USD per hour

🔍 Software Development

🏢 Company: Shopmonkey👥 101-250💰 $75,000,000 Series C over 3 years agoAutomotive SaaS Information Technology Cloud Management Software

🔧 Requirements

1-3 years of customer support experience in a high volume call center environment, supporting clients by phone, email and chat
Have a clear, professional, friendly and informative communication style
Enjoy creative problem solving and experiencing new and different challenges everyday
Are self-directed learners and highly motivated
Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and seizing opportunity.
Adapt quickly to changing priorities and evolving customer needs

💡 Responsibilities

Learn all about the Shopmonkey product suite and automotive industry
Use a relationship-based approach, deliver best-in-class service to our shops
Thoroughly and efficiently gather Shop information, access and fulfill shop needs, educate the shop where applicable to prevent the need for future contacts, and document interactions through contact tracking
Respond to shop complaints and service-related inquiries professionally and compassionately. Work with the Customer Support Management team to successfully address escalated shop concerns
Effectively manage workload, maintain assigned schedule, and attendance standards.
Professionally handle incoming requests from shops and ensure that issues are resolved both promptly and thoroughly.
Utilize tools and resources on every email, call or chat to make appropriate recommendations to shops
Maintain a balance between company policy and shop benefit in decision making
Meet department performance standards for servicing and responding to all service call queues, chat, and email while adhering to schedules, and maintaining attendance standards
Analyze and report trends from shops feedback, to determine needed process improvements
Ensure that all business-related items are successfully and professionally communicated either verbally or in writing, both internally and externally
Continuously evaluate and identify opportunities to drive process improvements that positively impact the shops experience

Communication SkillsProblem SolvingCustomer serviceWritten communicationTroubleshootingActive listeningClient relationship managementRelationship managementTechnical supportCRM

Posted about 23 hours ago

Apply

🔥 Customer Support Representative (Remote - US Based)

Posted 11 days ago

📍 United States

🧭 Full-Time

💸 40000.0 - 44000.0 USD per year

🔍 SaaS

🏢 Company: Togetherwork Internal

🔧 Requirements

Strong customer service and analytical skills are a must
Comfortable helping customers via phone support
Ability to diagnose and explain complex solutions to technical and non-technical audiences
Ability to quickly learn computer software and operating procedures
Proficient in Microsoft Office Suite or related software
Previous experience with SaaS or payments industry preferred, but not mandatory
Flexible work schedule; must be able to work on weekends
Knowledge and passion for the dance industry
Excellent communication (written and verbal) and time management skills
Proven track record of outstanding performance and achieving goals
Success-driven, works well in a team and enjoys a dynamic and changing environment

💡 Responsibilities

Responding to client questions and issues including bugs, feature requests, and business processes through phone, chat, and email.
Working directly with clients, as well as: Development and Quality Assurance teams to identify, triage, and resolve system issues.
Documenting frequently asked questions and preparing knowledge-based content.
Documenting requirements and user stories for production issues and feature requests.

Communication SkillsAnalytical SkillsCustomer serviceTime ManagementWritten communicationMicrosoft Office SuiteExcellent communication skillsProblem-solving skillsVerbal communicationTroubleshootingActive listeningAbility to learnComputer skillsTechnical supportCustomer supportSaaS

Posted 11 days ago

Apply

🔥 Remote Customer Support Representative - Dutch - Music Streaming (4606)

Posted 22 days ago

📍 United States, Canada

🧭 Full-Time

🔍 Music Streaming

🔧 Requirements

Excellent communication skills
Knack for problem-solving

💡 Responsibilities

Respond to customer inquiries via inbound messages in both Dutch and English.
Help customers navigate the platform.
Troubleshoot technical issues.
Ensure customers have the best possible listening experience.

Excellent communication skillsFluency in EnglishTroubleshootingCustomer support

Posted 22 days ago

Apply

🔥 Remote Customer Support Representative - German - Music Streaming (4497)

Posted 2 months ago

📍 United States, Canada

🧭 Full-Time

🔍 Music Streaming

🔧 Requirements

Excellent communication skills
Passion for music
Knack for problem-solving
Proficiency in German and English

💡 Responsibilities

Respond to customer inquiries via inbound messages in both German and English.
Help customers navigate the platform
Troubleshoot technical issues
Ensure customers have the best possible listening experience

Communication SkillsFluency in EnglishTroubleshootingTechnical supportCustomer support

Posted 2 months ago

Apply

🔥 Remote Customer Support Representative - Thai - Music Streaming (4487)

Posted 2 months ago

📍 United States

🧭 Full-Time

🔍 Music Streaming

🔧 Requirements

Passion for music
Excellent communication skills
A knack for problem-solving
Qualified applicants will have to complete language assessments in Thai and English

💡 Responsibilities

Responding to customer inquiries via inbound messages in both Thai and English
Helping customers navigate the platform
Troubleshooting technical issues

Excellent communication skillsFluency in EnglishTroubleshootingCustomer support

Posted 2 months ago

Apply

🔥 Remote Customer Support Representative - Arabic - Music Streaming (4481)

Posted 2 months ago

📍 United States, Canada

🧭 Full-Time

🔍 Music Streaming

🔧 Requirements

Excellent communication skills
Passion for music
Knack for problem-solving
Proficiency in Arabic and English

💡 Responsibilities

Respond to customer inquiries via inbound messages in both Arabic and English
Help customers navigate the platform
Troubleshoot technical issues

Fluency in EnglishTroubleshootingCustomer support

Posted 2 months ago

Apply

🔥 Remote Customer Support Representative

Posted 3 months ago

📍 United States, Canada

🧭 Full-Time

🔍 Oil, energy, gas, and petrochemical sectors

🔧 Requirements

High school diploma or equivalent; bachelor's degree preferred.
Previous experience in customer support or a related field is highly desirable.
Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers.
Excellent problem-solving and decision-making abilities, with a keen attention to detail.
Proficiency in using customer support software and tools.
Familiarity with accounting principles and practices is a plus.
Ability to work independently and in a team-oriented environment.
Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.

💡 Responsibilities

Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information.
Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process.
Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary.
Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.
Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients.
Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process.
Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships.
Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records.
Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries.
Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions.
Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience.

Customer serviceAccountingTroubleshootingData entryRelationship managementCustomer support

Posted 3 months ago

Apply