Manager, Customer Success (Commercial)

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Requirements:

• Proven background with 3+ years in the security or SaaS industry.
• At least 2+ years of demonstrated success in building and leading high-performing teams.
• Experience working with Mid-Market B2B customers.
• Exceptional prioritization skills and adept at managing internal projects.
• Customer-centric approach with strong communication skills.
• Collaborative and skilled at partnering with internal teams.
• Strong communication and interpersonal skills.
• Fast learner with a solution-focused mindset.
• Experienced with Salesforce, Gainsight, and Customer Success tools.

Responsibilities:

• Continuously track, analyze, and report on team performance.
• Lead collaborative team meetings to foster alignment and knowledge-sharing.
• Provide coaching and guidance through regular 1:1s.
• Manage daily operations including goal setting and task allocation.
• Execute on team and department priorities aligned with business objectives.
• Develop, retain, and motivate a high-performing team.
• Identify and implement process enhancements for customer experience.