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Manager, IT

Posted 6 days agoViewed

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💎 Seniority level: Manager, 6+ years

📍 Location: Ukraine, US, India

🔍 Industry: Professional services

🏢 Company: JustAnswer👥 1001-5000Information ServicesAdviceProfessional Services

⏳ Experience: 6+ years

🪄 Skills: Artificial IntelligenceCloud ComputingCybersecurityMicrosoft Active DirectoryMicrosoft Exchange

Requirements:
  • 6+ years managing global helpdesk teams.
  • Passion for team growth and learning.
  • Leadership, problem-solving, and multitasking skills.
  • Expertise in Microsoft networks and Office 365.
  • Experience with remote support and Apple devices.
  • Strong communication and security knowledge.
  • Bachelor’s degree.
Responsibilities:
  • Lead the Global IT team within JustAnswer’s Engineering group.
  • Collaborate with teams to enhance IT support and operations.
  • Manage IT services like Microsoft 365 and security tools.
  • Oversee IT communications, procurement, and asset tracking.
  • Handle billing, vendor payments, and system setups.
  • Develop and enforce IT policies and SOPs.
  • Provide IT support for global offices (Ukraine, US, India).
  • Build strong stakeholder relationships and career paths for IT staff.
  • Streamline onboarding/offboarding with HR.
  • Improve IT infrastructure and adopt AI solutions.
  • Stay updated on trends to implement advanced IT practices.
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