🪄 Skills: Communication SkillsFluency in EnglishTroubleshootingAbility to learnCustomer support
Requirements:
Fluency in English for onboarding and daily internal communication.
Fluency in Ukrainian to assist local customers.
Ability to work in rotating shifts including weekends and nights.
High customer focus with a commitment to resolving issues.
Ability to learn quickly about payments, transfers, cards, crypto, and the financial industry.
Readiness to work under pressure in a fast-changing environment.
High ambitions for career growth within the company.
Bachelor's degree or higher (students can apply if they meet full-time work requirements).
Experience as a Customer Support Specialist or FinCrime Specialist, fluency in Polish, BSc in Finance or IT, and interest in banking, cryptocurrencies, or FinTech is preferred but not mandatory.
Responsibilities:
Help IN1 customers with any questions or issues they might have.
Act as the face of the company, creating the best possible experience for our customers.
Respond promptly and accurately to customers’ queries via chat, email or phone.
Verify customers' documents, ensuring they follow the legal requirements and internal policies.
Monitor customer complaints on social media and reach out to assist.
Test new features of the app before they go live.
Work with other teams and departments to improve customers' experience.
Gather customer feedback and share it with our Product team.
Participate in projects aiming to drive customer satisfaction.
Assist less experienced agents, conduct training and quality control, research and data analysis, create external educational materials for customers, and more.