Case Manager - Rare Disease- TEPEZZA - US Remote

Master’s degree or Bachelor’s degree and 2 years of Case Management experience. Associate’s degree and 6 years of Case Management experience or High school diploma with 8 years of Case Management experience. 5+ years of experience in the pharmaceutical industry preferred. 2+ years prior experience as a Case Manager. Excellent communication skills and commitment to customer service. Ability to resolve hurdles across multiple cases simultaneously. Familiarity with HIPAA and FDA regulations. Proficiency in Excel and PowerPoint. Up to 20% travel required.

Experience day to day oversight of patient customer service issues with insurance. Daily interaction with Regional Business Managers, Patient Access Liaison, and Medical Science Liaison to ensure accurate communication on insurance status. Manage all steps required to gain access to therapy in collaboration with RBMs and pharmacies. Report adverse events and maintain case history for all U.S. patients. Track reimbursement and shipping status and resolve reimbursement issues. Liaise with medical offices for insurance authorizations and counsel patients on insurance options. Identify adherence trends and manage Open Enrollment efforts.