Case Manager - Rare Disease- TEPEZZA - US Remote

View full description

Requirements:

• Master’s degree or Bachelor’s degree and 2 years of Case Management experience.
• Associate’s degree and 6 years of Case Management experience or High school diploma with 8 years of Case Management experience.
• 5+ years of experience in the pharmaceutical industry preferred.
• 2+ years prior experience as a Case Manager.
• Excellent communication skills and commitment to customer service.
• Ability to resolve hurdles across multiple cases simultaneously.
• Familiarity with HIPAA and FDA regulations.
• Proficiency in Excel and PowerPoint.
• Up to 20% travel required.

Responsibilities:

• Experience day to day oversight of patient customer service issues with insurance.
• Daily interaction with Regional Business Managers, Patient Access Liaison, and Medical Science Liaison to ensure accurate communication on insurance status.
• Manage all steps required to gain access to therapy in collaboration with RBMs and pharmacies.
• Report adverse events and maintain case history for all U.S. patients.
• Track reimbursement and shipping status and resolve reimbursement issues.
• Liaise with medical offices for insurance authorizations and counsel patients on insurance options.
• Identify adherence trends and manage Open Enrollment efforts.