Apply📍 Ukraine / EU
🧭 Full-Time
🔍 Social gaming
🏢 Company: Patrianna👥 51-100Product DesignGamificationGamingInformation Technology
- 5+ years of experience in a Technical Support Engineer role, preferably in igaming or a related field.
- 1+ years of experience as a Team Lead/Manager in a technical support setting.
- Proficiency in SQL, with the ability to write and demonstrate SQL queries or scripts.
- Experience with scripting languages such as Bash is a plus.
- Deep knowledge of troubleshooting on Postman and integrations built on them.
- Experience with GCP, Cloudflare, Grafana, Kubernetes, and Docker is a plus.
- Basic coding skills in any programming language are advantageous.
- Strong problem-solving skills, particularly in troubleshooting applications.
- Excellent written and verbal English communication skills.
- Resilience and adaptability in dealing with changing priorities and uncertainty.
- Proactive mindset, with a focus on identifying and solving potential problems.
- Build and maintain relationships with new customers, ensuring high customer satisfaction.
- Play an active role in the hiring process of technical support engineers.
- Gain deep knowledge of Patrianna products, becoming an expert on specific features and user needs.
- Resolve technical problems for customers using root cause analysis.
- Directly engage with customers over calls to troubleshoot technical issues.
- Participate in team meetings to address challenging issues collaboratively.
- Research and resolve complex technical issues.
- Work closely with the leadership team to meet SLAs and customer requirements.
- Test and verify product functionality to reproduce customer issues.
- Document detailed failure analysis and solutions for future reference.
LeadershipSQLAgileCommunication SkillsScripting
Posted about 1 month ago
Apply