Customer service specialist in the automotive industry with Slovenian

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Requirements:

• 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
• Strong communication skills with a minimum C1 level in Slovenian.
• Very good knowledge of English (minimum B2 level).
• Ability to stay composed and solution-focused when interacting with customers.
• Strong attention to detail and organizational skills.
• Excellent problem-solving skills and a creative, solution-oriented mindset.
• A passion for continuous learning and adapting to new technologies.

Responsibilities:

• Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism.
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
• Collaborate with colleagues to enhance the overall customer experience.
• Stay updated on Volkswagen Group’s latest offerings to provide customers with accurate information.
• Exhibit warmth and enthusiasm in every customer interaction.
• Utilize knowledge of automotive and digital products to troubleshoot and resolve issues effectively.