Sr. Customer Onboarding Specialist (German)

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Requirements:

• Excellent written and spoken communication skills in both English and German.
• 4+ years of experience with a proven track record in onboarding and customer success, including managing large customer implementations.
• Effective communication and training skills over email, phone, and video.
• Experience in supporting individuals and businesses in effectively utilizing software.
• Familiarity with the acronyms SCIM, AD, CLI, SSO, and SaaS.
• Ability to work independently and collaboratively.

Responsibilities:

• Lead large and high-potential customers through multiple levels of the Onboarding process, in both English and German.
• Onboard customers, build rapport, and put success plans in place that influence the broader Customer Success metrics and processes.
• Proactively report on customers’ needs and valuable feedback to enhance and improve processes and the product.
• Maximize customer engagements and collaborate with cross-functional peers to ensure a successful launch, long-term engagement, and wall-to-wall adoption.