Ready to Make Waves?

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Requirements:

• 5+ years of experience in a Technical Support Engineer role, preferably in igaming or a related field.
• 1+ years of experience as a Team Lead/Manager in a technical support setting.
• Proficiency in SQL, with the ability to write and demonstrate SQL queries or scripts.
• Experience with scripting languages such as Bash is a plus.
• Deep knowledge of troubleshooting on Postman and integrations built on them.
• Experience with GCP, Cloudflare, Grafana, Kubernetes, and Docker is a plus.
• Basic coding skills in any programming language are advantageous.
• Strong problem-solving skills, particularly in troubleshooting applications.
• Excellent written and verbal English communication skills.
• Resilience and adaptability in dealing with changing priorities and uncertainty.
• Proactive mindset, with a focus on identifying and solving potential problems.

Responsibilities:

• Build and maintain relationships with new customers, ensuring high customer satisfaction.
• Play an active role in the hiring process of technical support engineers.
• Gain deep knowledge of Patrianna products, becoming an expert on specific features and user needs.
• Resolve technical problems for customers using root cause analysis.
• Directly engage with customers over calls to troubleshoot technical issues.
• Participate in team meetings to address challenging issues collaboratively.
• Research and resolve complex technical issues.
• Work closely with the leadership team to meet SLAs and customer requirements.
• Test and verify product functionality to reproduce customer issues.
• Document detailed failure analysis and solutions for future reference.