Technical Customer Support Engineer (remote)

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Requirements:

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in relevant domains such as SQL databases, OLAP, cloud-native SaaS, distributed systems.
• Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
• Strong written and verbal English communication skills.
• A mindset of teamwork, global engagement, empathy, and problem-solving.
• Self-driven, curious, and eager to continuously learn and grow.

Responsibilities:

• Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with users through documentation, knowledge base, blogs, meetups, webinars, and training.
• Work closely with global teams to define user and customer functionality.
• Assist with mentoring and sharing knowledge with colleagues, users, and customers.
• Deliver excellent customer service as a first-line technical engineer.