Complaints Associate with German

View full description

Requirements:

• Excellent spoken and written German and English skills.
• Ability to use industry tools like GSuite, Slack, and Jira.
• Organized with the ability to multitask.
• Ability to remain calm under pressure and handle difficult situations.
• Passion for problem-solving and finding solutions.
• Accurate with good attention to detail.
• Experience working in customer service for the finance industry.
• Analytical skills and proficiency in root cause analysis.
• Ability to build cross-business relationships to deliver complaints data and implement solutions.

Responsibilities:

• Take ownership of complaints from start to finish, ensuring all complaints are logged on the management system.
• Investigate complaints, identify root causes, and resolve issues via email or phone.
• Collaborate with relevant departments to address systemic issues and prevent future complaints.
• Maintain productivity while ensuring high-quality standards in complaint resolutions.
• Understand regulatory bodies to handle complaints according to industry standards.