Complaints Associate with German

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Requirements:

• Excellent spoken and written German and English skills.
• Ability to use industry tools like GSuite, Slack, and Jira.
• Organized and able to multitask.
• Ability to remain calm under pressure.
• Passion for problem-solving and finding solutions.
• Accurate with good attention to detail.
• Experience working in customer service for the finance industry.
• Strong analytical skills and ability to perform root cause analysis.
• Ability to build cross-business relationships.

Responsibilities:

• Take ownership of complaints from start to finish and log them on the complaints management system.
• Investigate complaints to identify root causes.
• Communicate with complainants via email or phone to resolve issues professionally and timely.
• Collaborate with relevant departments to identify systemic issues and develop preventative solutions.
• Maintain productivity while resolving complaints to high-quality standards and within regulatory time frames.