Digital Marketing Agency - Client Services Manager

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Requirements:

• Minimum of 3 years of experience in client services, account management, or a project management role.
• Experience in digital marketing or the medical aesthetics industry is a plus but not essential.
• Proven ability to manage multiple projects simultaneously, prioritise tasks effectively, and meet deadlines.
• Exceptional verbal and written communication skills, tailored to different audiences.
• Strong problem-solving mindset with the ability to think critically and find creative solutions.
• Ability to thrive in a fast-paced and dynamic environment, managing shifting priorities and client demands.
• Passionate about delivering exceptional client experiences.
• Self-motivated with the ability to manage time and projects independently in a remote environment.

Responsibilities:

• Build and maintain strong relationships with clients, understanding their needs, goals, and expectations.
• Develop detailed project plans, timelines, and manage execution to ensure on-time and on-budget delivery.
• Provide regular status updates, reports, and insights to clients throughout the project lifecycle.
• Anticipate potential challenges, proactively address issues, and escalate concerns when necessary.
• Work closely with internal teams (design, content, marketing) to ensure seamless project execution and client satisfaction.
• Identify opportunities to optimise processes, improve client experience, and enhance service offerings.