Remote Inside Sales Representative (Machine Control)

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Requirements:

• Extensive knowledge of Machine Control components, functionality, and applications in construction and related industries.
• 1 - 3 years proven experience in an inside sales role,  with a focus on Machine Control, construction equipment, or a related industry.
• Strong communication and interpersonal skills, with the ability to build and maintain customer relationships.
• Proficient in CRM software and Microsoft Office Suite.
• Detail oriented with excellent organizational skills.
• Ability to work independently and as part of a team.
• A Problem solving mindset with the ability to handle customer inquiries effectively.

Responsibilities:

• Respond to inbound inquiries and proactively reach out to potential customers particularly those in need of Machine Control systems and solutions, via phone, email, and other communication channels.
• Maintain a comprehensive understanding of Machine Control systems, including components, software, and industry applications, and provide tailored recommendations to customers based on their specific project requirements and operational challenges.
• Guide customers through the sales process,  with a strong emphasis on Machine Control solutions, from initial contact to order fulfillment, ensuring a positive customer experience.
• Accurately process orders for Machine Control systems and related equipment, coordinating with the operations team to ensure timely delivery of products.
• Cultivate long-term relationships with customers in the Machine Control sector, fostering trust and loyalty to drive repeat business. 
• Work closely with Customer Success and Account Management to provide seamless support for Machine Control clients, sharing insights and updates to ensure consistent service. 
• Address and resolve customer issues or concerns in promptly and professionally, escalating complex technical challenges to the appropriate teams.
• Track and report on sales metrics, including pipeline management, customer feedback, and market trends to inform strategy.
• Stay updated on industry trends, product developments, and competitive offerings to provide the most current and relevant solutions to customers.