HR Coordinator

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Requirements:

• 1 or more years of experience in Human Resources, customer service, or research roles.
• Stellar customer service skills with compassion for difficult situations.
• Intermediate or greater Microsoft Office suite skills.
• Excellent interpersonal, communication, and presentation skills.
• Ability to build strong relationships with peers, managers, and clients.
• High level of discretion and adherence to confidentiality policies.
• Ability to manage heavy telephone, email, and message volume.
• English proficiency - written and verbal.
• Spanish fluency preferred.

Responsibilities:

• Answer, triage, and transfer client calls with a high level of customer service.
• Manage incoming written client correspondence and phone calls for 90+% of the workday.
• Assign client requests based on expertise and availability.
• Create, update, and process tickets accurately on platforms.
• Collaborate with others in an occasionally loud environment.
• Research HR topics for the services team.
• Schedule meetings, calls, and training sessions across multiple platforms.
• Provide administrative support to team members as needed.
• Assist with special projects to improve operations and efficiencies.