Customer Success Manager DACH (German Speaker)

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Requirements:

• 5-10 years of experience as a Customer Success Manager in the Software Industry with Large Enterprise Accounts.
• Ability to drive adoption through people, process, and technology.
• Strong business acumen for generating solutions to achieve objectives.
• Entrepreneurial mindset to work independently and use judgment.
• Technical background to learn Nexthink products and services.
• Excellent written, oral, and interpersonal communication skills.
• Organized and structured approach to handle complex situations.
• Strong understanding of IT Operations, ITSM processes (ITIL), or End User Computing practices.
• Strong customer-facing and presentation skills.
• Fluent in English and German (written and verbal).

Responsibilities:

• Own and execute a comprehensive customer success plan focused on people, processes, and technology.
• Support and advise on building DEX teams and integrating DEX into existing processes.
• Engage with key contacts and stakeholders as a trusted advisor.
• Identify new opportunities for Professional Services or Nexthink solutions.
• Collaborate with account teams to manage renewal risks.
• Conduct workshops to guide customers on product usage and value outcomes.
• Lead quarterly business reviews with key stakeholders.
• Collect customer feedback for internal teams to enhance product offerings.
• Maintain accurate customer data in the CRM.