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Customer Success Manager DACH (German speaker)

Posted 2 months agoViewed

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💎 Seniority level: Manager, 5-10 years

📍 Location: Germany, Austria, Switzerland

🔍 Industry: Digital employee experience management software

🗣️ Languages: English, German

⏳ Experience: 5-10 years

🪄 Skills: LeadershipProject ManagementPeople ManagementProduct ManagementProject CoordinationJiraCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationRelationship building

Requirements:
  • 5-10 years of experience as a Customer Success Manager in the Software Industry with Large Enterprise Accounts.
  • Ability to drive people, process, and technology aspects of a software solution.
  • Strong business acumen to devise pragmatic solutions for business objectives.
  • Entrepreneurial mindset for independent work and issue escalation.
  • Technical background to learn Nexthink products and services.
  • Excellent written, oral, and interpersonal communication skills.
  • Organized and capable of facilitating complex situations.
  • Strong understanding of IT Operations and ITSM practices is preferred.
  • Fluent in English and German, both written and verbal.
Responsibilities:
  • Own and execute a comprehensive customer success plan for approximately 20 Enterprise customers.
  • Support building DEX teams and embedding DEX into existing processes like ITSM.
  • Engage with key stakeholders as a trusted advisor to track and measure Nexthink's value.
  • Identify upsell opportunities and escalate critical issues regarding renewals.
  • Host workshops to educate customers about product use and value quantification.
  • Lead quarterly business reviews with customers and provide feedback to internal teams.
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🔥 Customer Success Manager DACH (German Speaker)
Posted 2 months ago

📍 Germany, Austria, Switzerland

🧭 Full-Time

🔍 Digital employee experience management software

  • 5-10 years of experience as a Customer Success Manager in the Software Industry with Large Enterprise Accounts.
  • Ability to drive adoption through people, process, and technology.
  • Strong business acumen for generating solutions to achieve objectives.
  • Entrepreneurial mindset to work independently and use judgment.
  • Technical background to learn Nexthink products and services.
  • Excellent written, oral, and interpersonal communication skills.
  • Organized and structured approach to handle complex situations.
  • Strong understanding of IT Operations, ITSM processes (ITIL), or End User Computing practices.
  • Strong customer-facing and presentation skills.
  • Fluent in English and German (written and verbal).

  • Own and execute a comprehensive customer success plan focused on people, processes, and technology.
  • Support and advise on building DEX teams and integrating DEX into existing processes.
  • Engage with key contacts and stakeholders as a trusted advisor.
  • Identify new opportunities for Professional Services or Nexthink solutions.
  • Collaborate with account teams to manage renewal risks.
  • Conduct workshops to guide customers on product usage and value outcomes.
  • Lead quarterly business reviews with key stakeholders.
  • Collect customer feedback for internal teams to enhance product offerings.
  • Maintain accurate customer data in the CRM.

LeadershipCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationCustomer Success

Posted 2 months ago
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