Customer Success Associate - Bilingual French

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Requirements:

• Fully bilingual in French and English.
• 3+ years of account management experience in a service adoption environment.
• Strong written and verbal communication skills with situational awareness.
• Excellent knowledge in Excel, PowerPoint, and Word.
• Proven track record of achieving customer satisfaction goals.
• Driven by team and company achievement with a commitment to excellence.

Responsibilities:

• Manage a portfolio of customers leveraging technology to connect and address usage drops.
• Maintain, grow, and retain monthly recurring revenue for key customers.
• Develop strong relationships and act as a trusted partner to customers.
• Create a meaningful onboarding experience for customers.
• Facilitate adoption and ensure customers realize the benefits of the solutions.
• Address technical demands, act as a sales liaison, and support premium customers.
• Collaborate with support, professional services, and sales/marketing departments.
• Conduct client and internal meetings for account reviews and planning.
• Partner with internal groups to resolve issues on behalf of customers.