Product/Application Support Specialist

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Requirements:

• 2 - 5 years of experience in application support on cloud-based platforms.
• Exceptional ability to provide technical support and resolve queries.
• Open to working in a rotational shift schedule.
• Ability to determine IT needs and train end-users.
• Interest in continually learning new technologies and skills.
• Strong technical and business acumen.
• Outstanding verbal and written communication skills in English.
• Rapid ability to diagnose and address challenging application issues.
• Team player with a willingness to adapt and take constructive feedback.
• Strong work ethic, high integrity, and positive attitude.

Responsibilities:

• Apply business and technical skills to become a Subject Matter Expert in various cloud-based software applications, websites, and intranet portals.
• Configure cloud-based business applications and troubleshoot issues promptly.
• Monitor ticketing system to prioritize and resolve requests.
• Communicate issue resolution to stakeholders and seek clarifications as needed.
• Maintain product feature and issue resolution documentation in a ticketing and knowledge management system.
• Participate in new product releases and technology updates.