ApplyProduct/Application Support Specialist
Posted 4 months agoViewed
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💎 Seniority level: Middle, 2 - 5 years
📍 Location: United States, Canada
🔍 Industry: Software Development
🏢 Company: WIN Home Inspection👥 251-500Real Estate
🗣️ Languages: English
⏳ Experience: 2 - 5 years
🪄 Skills: Communication SkillsCollaborationWritten communicationDocumentation
Requirements:
- 2 - 5 years of experience in supporting cloud-based business applications
- Exceptional user support skills
- Open to rotational shift scheduling
- Strong analytical and problem-solving skills
- Excellent communication skills in English
Responsibilities:
- Become a Subject Matter Expert in cloud-based software applications
- Support users by explaining application features and troubleshoot queries
- Monitor ticketing system and resolve user requests promptly
- Maintain product documentation and FAQs
- Collaborate on new features and application enhancements
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