Customer Success Manager - K12 School Districts (PA)

Posted 3 months agoViewed

💎 Seniority level: Manager, Prior customer success experience, preferably in the K-12 education field or healthcare

📍 Location: AZ, CA, CO, DC, DE, FL, GA, HI, IA, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, RI, SC, TN, TX, VT, VA, WA, WI

💸 Salary: 90000 - 110000 USD per year

🔍 Industry: Healthcare services

🏢 Company: Hazel Health

🗣️ Languages: English

⏳ Experience: Prior customer success experience, preferably in the K-12 education field or healthcare

🪄 Skills: LeadershipProject ManagementData AnalysisPeople ManagementCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Requirements:

Prior customer success experience, preferably in K-12 education or healthcare.
Experience working with children in diverse socio-economic environments.
Meet specific fingerprinting requirements for DOJ-cleared access to work on a school campus.
Ability to travel for approximately 80% of the time.
Must currently reside in Pennsylvania; Philadelphia preferred.

Responsibilities:

Ensure the successful adoption and ongoing usage of Hazel services within the schools.
Develop strong relationships with school partners and their communities.
Regularly meet and communicate with the school health and leadership teams.
Attend and facilitate strategic district-wide, school-specific, and community events.
Ensure a high level of partner satisfaction and proactively resolve complex customer issues.
Provide regular internal reporting on account health, usage metrics, and overall impact.

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