Project Manager, Digital Services Implementation - Critical

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Requirements:

• Minimum of 3 to 5 years of experience in project management, preferably in a customer-facing role.
• Excellent communication and interpersonal skills with a proven track record of building and maintaining relationships with clients.
• Ability to manage multiple projects and prioritize tasks.
• Strong analytical skills and experience with data analysis.
• Knowledge of project management tools and methodologies.
• Ability to work independently and collaboratively.
• Capability to manage conflict and influence decision-making.
• Strong organizational and planning skills.
• Understanding of Customer Relationship Management (CRM.
• Proactive and data-driven.

Responsibilities:

• Manage medium-sized customer projects during the implementation lifecycle.
• Serve as the primary point of contact for high-touch clients, providing insights on system performance.
• Prioritize initiatives based on business needs.
• Advise customers on improving online processes.
• Track project progress against milestones and budget, preparing reports for senior management.
• Create and maintain project plans and status reports.
• Identify implementation risks early and develop mitigation strategies.
• Evaluate customer business processes and develop solutions.
• Enable customers to utilize AMANDA Product effectively.
• Participate in sprint planning and provide feedback.
• Collaborate closely with internal partners.