Customer Experience Coordinator

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Requirements:

• Successful completion of the VTNE
• In good standing with licensing board
• Availability to work evenings, weekends & holidays
• Excellent verbal & written communication and interpersonal skills
• Self-starter with distinct attention to detail and flexibility to handle diverse tasks
• Hyper organized; as a startup, there are many moving parts to juggle - the successful candidate will not only be comfortable with, but will thrive within an environment of ambiguity, competing priorities, and tight deadlines
• Technologically savvy - able to quickly learn new software & programs, familiarity with Hubspot and live-chat is an asset
• Self-sufficient - ability to work independently and remotely
• Most importantly - a passion for the mission of Vetster!

Responsibilities:

• Screen patients remotely, assess symptoms
• Provide teletriage services, determine how urgent the client’s concern is and how quickly veterinary care is needed
• Become a Vetster product expert and understand the support needs of both our veterinary partners and pet parents
• Appointment management
• Onboard new veterinary partners
• Demonstrate problem solving and decision making in real-time
• Complete additional projects and assigned tasks when required