Key Account Manager- Michigan

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Requirements:

• Bachelor’s degree is highly preferred or equivalent combination of education, training, and experience.
• At least 3 years in an account management or customer success role supporting large or complex accounts.
• Proven experience as an Account Manager in healthcare or medical devices.
• Self-directed and proactive with strong communication skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Proficiency with CRM tools like Salesforce and Microsoft Office.
• Exceptional collaboration skills and flexibility.
• Willingness to travel up to 20%.

Responsibilities:

• Provide superior support to grow, nurture, and maintain high-volume accounts.
• Cultivate long-term customer relationships while meeting and exceeding KPIs.
• Proactively deliver value services and advocate for required solutions.
• Collaborate with marketing, customer care, and clinical operations teams.
• Serve as the primary escalation point for customers.
• Drive customer performance by monitoring registration volume and satisfaction.
• Train customers on iRhythm service tools.
• Evaluate processes to suggest improvements.
• Manage and support assigned accounts and attend key customer meetings.