SRE Support Engineer

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Requirements:

• Robust level of spoken and written English.
• Several years of experience (ideally 5 or more) in supporting highly scalable applications and web services.
• Experience working with Cloud technologies (AWS mandatory, Google Cloud nice to have).
• Hands-on experience with open-source technologies such as Kubernetes and Docker (mandatory), Spark, and Kafka (basic knowledge).
• Deep understanding and hands-on experience with Linux administration, scripting (Bash, Python or any similar programming/scripting language), and troubleshooting.

Responsibilities:

• Work cross-functionally with customers and partners to address complex customer questions and drive incidents to resolution.
• Troubleshoot, isolate, and resolve container orchestration/management issues, specifically Docker and Kubernetes.
• Analyze and categorize customer interaction trends to provide feedback to Engineering and SRE organizations.
• Build knowledge base articles and participate in post-mortem reviews for ongoing improvement.
• Make meaningful contributions to client’s development of objectives and goals.