Chief Technology Officer

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Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field; Master’s degree preferred.
• Proven experience in managing technology operations, healthcare industry preferred.
• Experience managing software development, system integration, and data governance.
• Experience with Salesforce, particularly HealthCloud, and AWS, specifically Amazon Connect.
• Demonstrated ability to lead remote teams and manage a frontline team involved in outbound calls.
• Experience in implementing AI-driven tools for clinical settings and workflow automation.
• Experience working in a serverless environment in AWS - familiarity with Cloudwatch Insights, Lambda, IAM, etc.
• Previous experience leading and developing a diverse technology team.
• Deep understanding of data architecture and overseeing data science initiatives.
• Strong operational management skills with a focus on execution and delivery.
• Thorough understanding of modern data architecture best practices in AWS.
• Proficiency in coding, with the ability to dive into code when needed and assist in troubleshooting and diagnosing issues in existing codebases.
• Skilled in project management involving external development partners and in overseeing large-scale technology implementations.
• Success as a technology-driven people manager of an operationally complex environment with an ability to be hands-on while allocating resources correctly.
• Familiarity with regulatory requirements in healthcare technology (e.g., HIPAA, HITRUST) and contact centers (e.g., TCPA, TSR).
• Excellent problem-solving and decision-making skills, with a results-oriented mindset.
• Strong communication skills, capable of collaborating effectively with both technical and non-technical stakeholders.

Responsibilities:

• Key role on the Leadership Team, partnering with the CEO and President (and other leadership).
• Oversee the operational deployment and enhancement of Salesforce Health Cloud, ensuring it meets our strategic needs for customer relationship management and patient care.
• Build, mentor, and manage a high-performing technology team, fostering a culture of collaboration, innovation, and accountability.
• Manage our AWS infrastructure, including but not limited to Amazon Connect, to support our frontline team’s outbound communication needs effectively.
• Work closely with cross-functional teams to integrate technology solutions that support chronic care management, enhancing our platform’s capabilities into all aspects of the business.
• Lead initiatives to implement AI technologies for clinical quality assurance and workflow automation, enhancing efficiency and accuracy across our operations.
• Manage relationships with external technology vendors and partners, negotiating contracts and ensuring service level agreements are met.
• Direct project management activities related to third-party development partners, ensuring timely delivery and alignment with our business objectives.
• Ensure robust data governance and security practices are in place, monitored and enforced, maintaining compliance with healthcare regulations and standards.
• Oversee database management practices to ensure integrity, security, and accessibility of our data.
• Supervise the data science team, providing oversight and strategic direction for analytics and machine learning projects that support our operational and clinical goals.
• Stay abreast of emerging trends and technologies in healthcare to keep the company at the forefront of innovation.
• Responsible for the comprehensive management of the company's IT infrastructure, ensuring robustness, security, scalability, reliability, and continuous improvement of all IT systems and services.
• Ensure that all technology practices adhere to regulatory standards and company policies.