Apply📍 United States
🧭 Full-Time
💸 $175,000 - $210,000 per year
🔍 Healthcare technology
- Bachelor's degree in Computer Science, Engineering, or a related field; Master’s degree preferred.
- Proven experience in managing technology operations, healthcare industry preferred.
- Experience managing software development, system integration, and data governance.
- Experience with Salesforce, particularly HealthCloud, and AWS, specifically Amazon Connect.
- Demonstrated ability to lead remote teams and manage a frontline team involved in outbound calls.
- Experience in implementing AI-driven tools for clinical settings and workflow automation.
- Experience working in a serverless environment in AWS - familiarity with Cloudwatch Insights, Lambda, IAM, etc.
- Previous experience leading and developing a diverse technology team.
- Deep understanding of data architecture and overseeing data science initiatives.
- Strong operational management skills with a focus on execution and delivery.
- Thorough understanding of modern data architecture best practices in AWS.
- Proficiency in coding, with the ability to dive into code when needed and assist in troubleshooting and diagnosing issues in existing codebases.
- Skilled in project management involving external development partners and in overseeing large-scale technology implementations.
- Success as a technology-driven people manager of an operationally complex environment with an ability to be hands-on while allocating resources correctly.
- Familiarity with regulatory requirements in healthcare technology (e.g., HIPAA, HITRUST) and contact centers (e.g., TCPA, TSR).
- Excellent problem-solving and decision-making skills, with a results-oriented mindset.
- Strong communication skills, capable of collaborating effectively with both technical and non-technical stakeholders.
- Key role on the Leadership Team, partnering with the CEO and President (and other leadership).
- Oversee the operational deployment and enhancement of Salesforce Health Cloud, ensuring it meets our strategic needs for customer relationship management and patient care.
- Build, mentor, and manage a high-performing technology team, fostering a culture of collaboration, innovation, and accountability.
- Manage our AWS infrastructure, including but not limited to Amazon Connect, to support our frontline team’s outbound communication needs effectively.
- Work closely with cross-functional teams to integrate technology solutions that support chronic care management, enhancing our platform’s capabilities into all aspects of the business.
- Lead initiatives to implement AI technologies for clinical quality assurance and workflow automation, enhancing efficiency and accuracy across our operations.
- Manage relationships with external technology vendors and partners, negotiating contracts and ensuring service level agreements are met.
- Direct project management activities related to third-party development partners, ensuring timely delivery and alignment with our business objectives.
- Ensure robust data governance and security practices are in place, monitored and enforced, maintaining compliance with healthcare regulations and standards.
- Oversee database management practices to ensure integrity, security, and accessibility of our data.
- Supervise the data science team, providing oversight and strategic direction for analytics and machine learning projects that support our operational and clinical goals.
- Stay abreast of emerging trends and technologies in healthcare to keep the company at the forefront of innovation.
- Responsible for the comprehensive management of the company's IT infrastructure, ensuring robustness, security, scalability, reliability, and continuous improvement of all IT systems and services.
- Ensure that all technology practices adhere to regulatory standards and company policies.
AWSLeadershipProject ManagementSoftware DevelopmentMachine LearningSalesforceData scienceServerlessCommunication SkillsCollaboration
Posted 2024-10-17
Apply