Industrial Engineer - WMS experience only

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Requirements:

• 3+ years’ experience in Industrial Engineering, Professional Services, and/or Logistics Operations.
• Cloud SaaS deployment model experience Plus.
• Project Management Skills.
• Strong leadership and interpersonal skills.
• The ability to quickly learn new concepts and technologies and convert them into customer solutions.
• Direct customer facing and implementation delivery experience in a Consulting or Professional Services organization.
• Bachelor’s Degree in Industrial Engineering, Supply Chain Management, Business or related field; Masters/MBA is a plus.
• Familiarity with emerging technologies and applications in relation to business processes.
• Must show a commitment to customer satisfaction.
• Must be familiar with Warehouse Management Systems (WMS), and have prior experience in implementing new software.

Responsibilities:

• Work with Customers developing operation Work Flows for the customers and their businesses.
• Develop detailed communication plans and execution to clients to ensure timely status reports and clear communication.
• Ensure tight management, customer communications, and expectation setting for customer deployments.
• Assures customer SLA’s and other service requirements are achieved.
• Provide client support during 'Go-Live' of each project, evaluate results, and create 'lessons learned'.
• Collaborate with development team to design new programs if needed for all client implementation activities and manage all communication with the department to resolve all issues.
• Perform research on all client issues and document all findings and implement all technical activities needed to support and optimize client operations.
• Prepare and maintain all technical and business documents and collaborate with clients and JASCI to provide support to all issues.
• Establish all technical project requirements and maintain effective professional relationships with all clients.
• Assist clients to monitor all software implementation lifecycle and assist if appropriate customization is needed for a client.
• Train client technical staff on all hardware and software issues and identify all issues in processes and provide solutions for the same.