Serval

Serval provides enterprise service management software that automates internal requests, endpoint management, and administrative workflows.

251-500 employees

Business Process Automation (BPA)

Private Company

Website LinkedIn Email Share Tweet

Business Process Automation (BPA)Artificial Intelligence (AI)Identity Management Software Agentic AI

Open Positions1

RemoteFull-TimeEnterprise softwarePosted

Senior Field Marketing Manager, Public Sector

Build the Public Sector field marketing strategy and annual calendar around federal fiscal years and state budget cycles.
Set the budget split and pipeline targets with the Head of Public Sector.
Run educational briefings, industry days, roundtables, executive breakfasts, demo days, webinars, and partner events in and around DC.
Select and execute third-party public sector conferences and summits, including sponsorships, speaker placements, booths, and ancillary events.
Partner with Public Sector AEs on target account lists, invitations, pre-event outreach, and follow-up within 24 hours.
Work with legal or compliance contacts to review events, invitations, and gifts or swag involving government attendees.
Build sales resource documents for events and turn effective approaches into playbooks.
Develop co-marketing with resellers, distributors, systems integrators, and contract-vehicle holders.
Track registrations, attendance, meetings, sourced and influenced pipeline, and report on program performance.

Salesforce

Overview

Serval is a private company that provides enterprise service management software. The company analyzes historical ticket data to construct automated workflows, help desk troubleshooting skills, and time-bound access roles. The software includes endpoint monitoring features to detect system issues, enforce security policies, and deploy device remediations. Organizations can use the software as a complete IT service management system or deploy it as an automation layer on existing service platforms. Serval’s products include Resolve Requests, Build Workflows, Transform Ticketing, Manage Access, Serval Insights, and a Public API. The company serves various departments, including IT, HR, finance, legal, security, and facilities. Serval was founded in 2024 and is headquartered in San Francisco, California. The company has acquired Ensignia.

Culture

Serval operates with three principles: "We are negative maintenance," "We pull timelines forward," and "We raise the bar." "Negative maintenance" refers to leaving systems lighter, clearer, and more reusable. "Pulling timelines forward" involves questioning delays and prioritizing momentum. "Raising the bar" focuses on hiring strong talent and providing performance clarity.

Technology Story

Serval utilizes AI agents to automate workflows. The Catalyst agent builds automations from natural language descriptions and converts them into TypeScript code. The help desk agent resolves employee requests using these approved automations. The company's technology stack includes Apple Mobile Web Clips Icon, HSTS, Content Delivery Network, Organization Schema, HSTS IncludeSubdomains PreLoad, CloudFront, Next.js, Apple Mobile Web App Status Bar Style, Vercel, and Cogeco Peer 1.

Why Work Here

Serval's professional services arm, ProServal, plans to embed over 100 Automation Engineers inside large enterprises. The company plans to hire more than 500 people. New offices are planned for New York City, London, and Austin. The Senior Field Marketing Manager, Public Sector position is designated as remote.

Benefits and Perks

Offers a $10,000 upfront bonus for engineers for a week-long luxury vacation.
Provides an employee referral program with payouts of at least $20,000 for referred candidates, and higher for harder-to-fill roles.
Offers a "Serval Start" program, a two-year program for aspiring founders, providing equity, experience, and relationships.

Tech Stack

frameworkmobile