- Achieve retail store sales targets and KPIs.
- Engage and retain talent through weekly check-ins with GMs and bi-weekly skip-level meetings with AGMs and Retail Leads.
- Execute retail store strategies and initiatives with the Retail Operations Manager and Director of Retail.
- Drive the customer experience across dispensaries.
- Review and audit schedules to improve efficiency and control payroll.
- Coordinate with operations, security, purchasing, cultivation, and compliance teams on operations, shrink controls, and compliance.
- Work with senior leadership and HR on succession planning and developing future leaders.
- Manage full P&L and store activity across personnel, operations, visual merchandising, sales, KPIs, and customer experience.
- Coach, mentor, and lead store teams by example.
- Travel regularly to stores, provide visit summaries, and follow up weekly with the Director of Retail.
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