- Confirm account details and financial transactions in provider patient accounting systems.
- Review and reverse invalid adjustments to clear credit balances.
- Accurately document resolutions and impediments for assigned credit balances.
- Respond to system (TRENDAnalyze) rejections within 48 hours.
- Respond to QA rejections within 48 hours.
- Manage accounts receivable to obtain closure on identified client overpayments.
- Prepare required documentation for provider approval on overpayments.
- Escalate issues outside of personal control to leadership.
Microsoft Excel