- Act as the first point of contact for families seeking ABA therapy services.
- Manage 75–100+ inbound and outbound calls daily.
- Explain service programs clearly and guide families through the intake process.
- Follow up with families to collect insurance, documentation, and consents.
- Track intake progress and data in Salesforce and other internal systems.
- Meet and exceed performance goals for responsiveness, conversion, and completion.
- Collaborate with internal teams to ensure a smooth, welcoming onboarding experience.
SalesforceCRM