- Process and manage orders, including insurance coverage details, documentation requirements, and stock shortages.
- Track prior authorization requests and follow up until they are resolved.
- Call partner companies to confirm details, resolve issues, and unblock orders.
- Occasionally reach out to providers and communicate with nurses and doctors through the provider portal.
- Identify order and billing issues that could cause denials or delays, and flag them early.
- Document each interaction and outcome so teammates can continue the work.
- Meet volume and accuracy targets, follow set guidelines, and escalate exceptions.
Written communication