Yext

πŸ‘₯ 1001-5000πŸ’° Secondary Market over 9 years agoπŸ«‚ Last layoff 10 months agoAdvertisingSearch EngineSaaSProduct SearchKnowledge ManagementEnterprise SoftwareNatural Language ProcessingSoftwareVertical SearchπŸ“ˆ Public Company
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Yext is a leading digital presence platform empowering multi-location brands to manage their online presence effectively. Serving thousands of global clients, Yext provides a centralized platform for delivering consistent and accurate brand experiences across the digital landscape. This comprehensive solution leverages AI and machine learning, offering actionable cross-channel insights to support data-driven decision-making. Yext's platform encompasses SEO, website management, social media engagement, and reputation management, helping brands differentiate themselves in the competitive digital market. The company employs a robust technology stack including Apache, Cloudflare, Font Awesome, Let's Encrypt, and reCAPTCHA. Yext fosters a collaborative engineering culture, continually innovating to enhance its core platform and integrating acquisitions like Hearsay Systems to expand its capabilities. Their commitment to employee well-being is reflected in their consistent recognition as a β€˜Best Place to Work’ by industry leaders. Yext offers remote work opportunities globally, providing flexible work environments for talented professionals. Founded in 2006, Yext is a publicly traded company (NYSE: YEXT) with a significant market presence and a history of substantial funding. Their continued growth and expansion are reflected in ongoing product development and strategic acquisitions. Yext's commitment to innovation, coupled with its global reach and employee-focused culture, creates a dynamic and rewarding work environment for those seeking to contribute to a leading technology company. Yext's inclusive and diverse culture welcomes individuals from all backgrounds. The company is actively seeking talented individuals to contribute to its growing team and its ongoing success in the digital presence management sector. They offer a unique blend of challenging work, cutting-edge technology, and a positive work environment.

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πŸ‘₯ 1001-5000πŸ’° $410,000,000 Series F over 3 years agoπŸ«‚ Last layoff over 1 year agoNewsContentSocial NetworkSocial Media
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Jobs at this company:

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πŸ”₯ Product Specialist
Posted about 1 month ago

πŸ“ Philippines

🧭 Full-Time

πŸ” B2B, SaaS, FinTech

  • At least 3 years of relevant technical support experience within the B2B, SaaS, and/or FinTech industry assisting Fortune 1000 Enterprise customers.
  • Experience with APIs, Implementation Management, and/or Project Management.
  • Excellent verbal and written communication skills in English.
  • Ability to navigate complex technical issues and demonstrate a passion for customer service.
  • Knowledge of Zendesk, JIRA, Looker, and Intercom is a plus.
  • Understand and act as a first point of contact for Hearsay products and applications.
  • Own the customer experience by effectively prioritizing and addressing support-related questions via phone and Zendesk.
  • Liaise with Customer Success, Engineering, and Product teams to share customer feedback and resolve issues.
  • Maintain composure while troubleshooting technical issues and achieving customer satisfaction.
  • Execute support strategy and build relationships with customers.
  • Focus on team improvement and onboard new team members.

Project ManagementJiraREST APITechnical support

Posted about 1 month ago
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