- Investigate, escalate, and resolve diverse client issues across the Yext Publisher Network.
- Serve as a primary client-facing and publisher-facing representative for Yext.
- Manage and prioritize multiple inbound requests to meet or exceed SLAs.
- Use SQL, Snowflake, and scripts to audit accounts and resolve issues at scale.
- Synchronize with Engineering and Product teams to scope, test, and implement new features.
- Maintain category taxonomy and handle mapping for new partners.
- Manage outsourced team operations, including daily checks and escalation support.
- Deliver product feedback to internal stakeholders to drive continuous improvement.