Apply📍 United States
🧭 Full-Time
💸 150000.0 - 185000.0 USD per year
🔍 IoT or hardware
- Proven experience (5+ years) in operations management, preferably in a customer-facing role in an IoT or hardware company.
- Strong leadership and team-building skills, with experience managing teams of 10+ people.
- Process-driven mindset with a focus on creating scalable and efficient systems.
- Excellent communication and interpersonal skills to engage with customers and internal stakeholders.
- Strategic thinking and problem-solving skills with flexibility to adapt to a fast-paced environment.
- Familiarity with hardware/software deployment and onboarding processes is a must.
- Bachelor’s degree in business, engineering, operations, or a related field. An MBA is a plus.
- Advance Aperia’s vision for customer experience as the leader accountable for driving excellence across customer support, field operations, and solutions engineering functions.
- Oversee planning and execution of hardware installations, ensuring high-quality outcomes.
- Establish and optimize processes for customer training, onboarding, and post-deployment support.
- Design and implement scalable processes and monitor KPIs for operational effectiveness.
- Act as a key point of escalation for customer issues and partner with solutions engineering for impactful reports.
IoTCross-functional Team LeadershipOperations ManagementTeam managementProcess improvementData analyticsCustomer supportCustomer SuccessBudget management
Posted about 2 months ago
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